FAQs

  • How do I check on an order I have placed?

You can check the status of your order online. Alternatively you may contact our Customer Service Team by emailing us at Hello@carolinayork.com. Please provide your order number when making inquiries.

  • Do you accept international orders?

We're sorry CarolinaYork.com is currently only delivering online orders to US addresses. But we are working on expanding.

  • Where can I buy Carolina York products?

Carolina York products are only currently available online for across the United States only, but we are working to expand.

  • What is your return/exchange policy?

Please view our refund/exchange policy provided at CarolinaYork.com/refund-policy.

  • What should I do if I have a complaint?

Please visit the Contact Us section if you have a complaint.

  • What should I do if my diffuser spills?
If liquid spills please clean up quickly and dry fully, immediately before placing diffuser bottle back in place to prevent any paint transfer to furniture or other surfaces.